Helpdesk

About the helpdesk

The CSRF Helpdesk is able to provide short-term, remote support on conflict sensitivity to agencies adjusting their programming to peace and conflict dynamics in South Sudan.

Click here for a flow chart that describes the process for accessing support through the CSRF Helpdesk. We anticipate that this support will be limited and take no more than 5 working days (undertaken over a period of 2 to 3 weeks) to complete. Examples of support that the CSRF could provide include:

Desk-based conflict sensitivity review of programme strategies;

Desk-based review or co-design of conflict sensitivity tools/guidance notes (or integration of conflict-sensitivity considerations into other tools/guidance);

Remote facilitation of discussions on conflict sensitivity (e.g. implications of conflict analysis);

Short, remote orientations on conflict sensitivity using Skype or Zoom;

Short literature reviews synthesising evidence on specific conflict sensitivity topics;

The CSRF is unable to undertake conflict (sensitivity) analysis or provide recommendations specific to a local context through the helpdesk at this stage. However, we can support you to manage, design and implement such a process.

For more information please read our Frequently Asked Questions (FAQs) below or click the button to submit a request.

Click here to submit a request to the CSRF Helpdesk

FREQUENTLY ASKED QUESTIONS

Who can receive support through the CSRF Helpdesk?

All operational agencies (i.e. multilateral agencies, international and national NGOs) are welcome to submit a request via the Helpdesk. Priority will be given to requests that are:

aligned with one of CSRF’s priority thematic areas (i.e. returns and resettlement; resilience; partnerships; aid and the state);
from organisations which have a conflict sensitivity ‘champion’ or ‘focal point’ to liaise with CSRF;
from organisations with a long-term plan to integrate conflict sensitivity into organisational strategies, programmes and activities
from organisations funded by one of CSRF’s donors (i.e. Canada, Switzerland, The Netherlands, United Kingdom);
taking responsibility for any financial or logistical costs required as part of support;
submitted by individuals who have experience of CSRF trainings or events.

How does the CSRF Helpdesk work and how long does it take?

The flow chart below describes the process for accessing support through the CSRF Helpdesk – with working days elapsed since the request is submitted shown in orange circles. In most cases, we aim to share a draft deliverable with you within 14 working days (see step 8 below) of submitting the request. However, in some cases the nature of the task, limitations on CSRF staff availability, requirements for external specialist expertise, or delays in receiving feedback will mean tasks take longer to complete.

How much does it cost to receive support from the CSRF Helpdesk?

The CSRF does not charge for its services accessed through the CSRF Helpdesk. The initiative is funded by the British, Canadian, Dutch and Swiss governments as a free-of-charge service to the aid community.

Am I guaranteed to receive support if I submit a request through the CSRF Helpdesk?

We welcome all requests for support that relate to conflict sensitivity in South Sudan. However, we are only a small team and may not have capacity to explore all requests within the 2-3 week window indicated above. In such cases, we may look to provide support over a longer timeframe or alternative forms of support that we can still offer on a timely basis.

How can I access support from CSRF if I am a donor?

CSRF has alternative mechanisms in place to provide support to donors. Please get in touch with the CSRF Director on director@csrf-southsudan.org if you are a donor seeking support on conflict sensitivity or would like to explore collaboration that falls outside the scope of the CSRF Helpdesk.

How do I submit a request through the CSRF Helpdesk?

You can submit a request through the CSRF Helpdesk by completing our webform here. We aim to acknowledge receipt within one working day and respond with suggested next steps within two working days.