This report shares Oxfam’s experience with a water treatment plant community-led operator in Juba, South Sudan. It contributes to the debate on the role that communities can play in the process of managing water supply systems amid protracted crises. The report gives guidance on how to support professionalization of community services by providing business, governance and institutional support, and calls on donors and implementing agencies to develop WASH programmes which consider medium-term institutional support that ensures sustainability and pro-poor accessibility.

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